ServiceNow System Administrator

Sofia, Bulgaria

KPMG IT Service OOD is a joint venture of KPMG IT Service GmbH and KPMG Bulgaria OOD. The company is an internal IT service provider for member firms in the KPMG group. We employ more than 600 people in Sofia and Germany and deliver the full spectrum of IT services to our clients, including software engineering, application and platform operations, cloud computing, and infrastructure.

As a ServiceNow System Administrator, you will:

  • Maintain the stability and usability of the platform across production and non-production environments.
  • Perform application maintenance to include performance monitoring, error identification, and remediation.
  • Manage support for platform-related incidents.
  • lead upgrade planning and execution.
  • Manage instance security: user/group access, administration, access control lists, etc.
  • Provide configuration assistance to developers.
  • Create and update ServiceNow reports and dashboards.
  • Perform upkeep on the existing solutions (business rules, UI policies, client scripts, ACLs, workflows, data imports, service catalogs, etc.).
  • Work closely with the teams, understanding the upcoming changes, and collaborating to prevent potential issues from occurring.
  • Support regular knowledge sharing on the SN platform and existing module configurations.

What you bring in:

  • 3+ years of experience working with ServiceNow.
  • CSA Certification
  • Experience in JavaScript, REST APIs, and SOAP
  • Working experience and knowledge of ServiceNow Incident, Change, Request, and Knowledge Management
  • Experience with ServiceNow CMDB and Asset Management
  • Understanding ServiceNow Implementation
  • strong analytical and problem-solving skills.
  • Excellent customer-facing, communication, and presentation skills
  • Knowledge of ITIL best practices and ITIL v3 Foundation certification (v4 preferred)

What we offer:

  • The chance to work with a top-talented team as part of a truly international organization
  • Enhanced knowledge of cutting-edge technologies
  • Working on challenging projects with clients in various industries across the globe
  • Ongoing training, certifications, and continuous learning and development opportunities set a clear career path.
  • Attractive remuneration
  • Additional health insurance
  • Life insurance
  • Free public transport card
  • Free sports facilities card
  • Hybrid working policy

If you are interested in further exploring this career opportunity, please send us your CV.

Only shortlisted candidates will be contacted.

ServiceNow System Administrator

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ServiceNow System Administrator

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