KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of KPMG IT Service GmbH and KPMG AG in Germany and their clients across the globe. We employ more than 200 people in Sofia and deliver the full spectrum of IT services to our clients, including Software Engineering, Application & Platform Operations, Infrastructure and Cloud, and Digital Compliance.
Our Applications Unit is responsible for the stable operation, application support and ongoing development of approximately 300 applications for KPMG Germany.
We're now looking to expand our team and are looking for a Senior Application Support Engineer with German.
As a Senior Application Support Engineer your focus will be to:
- Provide support for specialized applications running on the ServiceNow platform.
- Diagnose and resolve issues, including testing fixes and updates.
- Provide technical support for internal clients at KPMG Germany.
- Handle and coordinate service requests, ensuring timely resolution.
- Collaboration with the development team.
- Ensure adherence to Change management processes and support the rollout of changes.
- Maintain detailed documentation and contribute to internal knowledge databases to support efficient troubleshooting and continuous improvement.
What you bring in:
- Experience with several of the following:
- Enterprise application administration
- ITSM processes
- REST APIs
- Application monitoring tools
- Cloud platforms
- Identity and Access Management
- Scripting or automation (PowerShell, JavaScript, Python is advantage)
- Ability to analyze and resolve technical issues quickly and efficiently.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience with ITIL processes, ensuring smooth transitions and implementation of the changes.
- Proficiency in maintaining clear and accurate technical documentation.
- A degree or relevant education in the field of Information Technology or a similar area.
- Excellent command of German (spoken and written).
- Responsible and customer-oriented work ethic.
- Structured and analytical way of working.
Advantages:
- Experience with ServiceNow administration.
- Experience with ServiceNow ITSM and/or ITOM modules.
- ServiceNow certifications.
- ITIL certification.
- Experience with Agile/Scrum environments.
What we offer:
- The chance to work in a top talent team
- Attractive remuneration
- Build knowledge in cutting-edge technologies
- Opportunity for continuous training, learning and certification
- Experience in an international and multicultural organization
- Work on challenging projects with clients in various industries around the globe
- Modern office environment
- Additional health insurance
- Life insurance
- 50+ benefits and services to choose from
- Hybrid working model, currently structured as approximately 80% work from home and 20% office-based, with flexibility to adapt in the future based on business needs and team preferences.
If you are interested in further exploring this career opportunity, please send us your CV.
Only shortlisted candidates will be contacted.
