SAP Account Manager

Sofia, Sofia, Bulgaria, Bulgaria (Hybrid)

KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ more than 500 people in Sofia and deliver the full spectrum of IT services to our clients, including ServiceNow solutions, SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure. 

The SAP Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving the adoption and success of our SAP services. This role involves understanding customer needs, recommending appropriate SAP solutions, and overseeing their implementation and ongoing management to achieve business objectives.

Responsibilities:

  • Building strong client relationships to maintain old business and acquire new mutual opportunities
  • Negotiate commercial conditions with current and prospect customers
  • Participate in customer retention, upsell and cross sell campaigns
  • Understand the client’s business model and participate in account business plan execution
  • Actively communicate with clients to ensure all of their business needs are translated, understood, and addressed properly
  • Consistently plan, direct, and coordinate cross-functional teams and their activities
  • Track development of opportunities. Monitor and control work progress while being on top of the requirements coming from the clients
  • Bridge gaps across clients and teams by ensuring accurate communication in ways to enhance understanding
  • Identify, assess and manage risks to the success of the initiatives
  • Escalate issues related to schedules, working methods, resources, staff matters, or technical difficulties through appropriate channels in a timely manner. Resolve complaints and keeping track of all processes that pertain to the client’s aspirations
  • Coordinate activities with other Business Development team members to identify areas for collaboration and synergy of projects
  • Be up to date with key technology trends in the market and provide actionable insights to your account base
  • Foster an environment of continuous improvement - constantly exploring ways to increase efficiency and productivity, reducing waste, and reducing costs

What you bring in: 

  • Minimum 5 years of former Business Development/ Account/ Project/ Service Management experience working with IT teams in an international environment
  • Previous hands-on experience in SAP transformation projects as a consultant and/or Project manager will be considered as a strong advantage
  • Understanding of standard SAP business process (e.g. Purchase to Pay, Order to Cash, Record to Report)
  • Experience in writing complex proposals with clearly defined value proposition
  • Experience in contract negotiations
  • Ability to develop and nurture relationships with various levels of senior management and executive management
  • Effectively possess good leadership skills, positive attitude, top-level accuracy, and critical thinking. Strong communicational and organizational skills to coordinate efforts with attention to detail
  • Time management and multitasking skills to handle multiple tasks, projects, and clients at once
  • Determination to grow quickly in a truly dynamic environment
  • Satisfactory problem-solving skills to help resolve customer complaints or needs
  • Ability to easily prioritize projects and execute initiatives with high quality in a timely manner
  • Experience with project management tools used for task/time/resource management
  • Fluency in English - excellent verbal and written communication skills

What we offer:

  • The chance to work in a top talented team being part of a truly international organization
  • Enhanced knowledge in cutting edge technologies
  • Working on challenging projects with clients in various industries across the globe
  • Ongoing trainings, certifications and continuous learning and development opportunities setting a clear career path
  • Attractive remuneration
  • Additional health insurance
  • Life insurance
  • 50+ benefits and services to choose from
  • Hybrid working policy

SAP Account Manager

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SAP Account Manager

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