Resource Manager

Sofia, Bulgaria

This job is not available anymore

KPMG IT Service OOD is an IT service provider with a mission to digitalize the core business of the KPMG network member firms and their clients. We employ more than 500 people in Sofia and deliver the full spectrum of IT services to our clients, including ServiceNow solutions, SAP solutions, Software Engineering, Application & Platform Operations, Cloud and Infrastructure.

The Resource Manager would work closely with our Business Development team to understand upcoming demands. They would collaborate with the Delivery Leads in the business units of the company to support the planning of the right resource allocation across projects in alignment with the business demand and the contracts signed with our clients.

Your Responsibilities:

  • Collaborate with and support Business Development, Delivery teams and KDN leadership to effectively plan resources to maximize utilization and minimize bench time.
  • Monitor chargeable hours/progression towards utilization targets that support business forecasting, recruitment, and overall Advisory plan.
  • Scheduling resources on appropriate demand codes against signed contracts
  • Scheduling resources based on business unit planning request.
  • Validating requested allocations against the existing contract. Flagging need for change order/ extension to contracting team when required.
  • Scheduling/extending resources against change orders.
  • Orchestrate and govern a weekly staffing cadence with all business units in the company.
  • Transfer out booking for resigned/to be offboarded resources.
  • Adjusting engagement schedules in the resource management system
  • Weekly cadence with Business Units on resource schedules and availability.
  • Ensure proper tracking of lending and borrowing of resources by updating the resource management system in a timely manner to reflect the changes.
  • Suggest proper allocation of resources in the different resource pools.
  • Identify process improvement opportunities.
  • Work with Service Now support team on approved enhancements.
  • Connect with KPMG Delivery Network bench resources and Delivery leads to understand capability and skills.


  • University degree (Bachelor or Master) in Computer Science, Engineering, Economics, Business,.
  • Previous experience as a Resource Manager or similar role aiming solutions delivery in complex client environments.
  • At least 5 years experience in IT company on same or similar role
  • Familiarity with Agile, project methodologies and any resource management system.
  • Very good planning and organizational skills
  • Ability to prioritize, negotiate and communicate well with stakeholders in demanding time-critical situations.
  • Ability to author clear and comprehensive documentation.
  • Fluent English

What we offer:

  • The chance to work in a top talent team
  • Attractive remuneration
  • Build knowledge in cutting-edge technologies
  • Opportunity for continuous training, learning and certification
  • Experience in an international and multicultural organization
  • Work on challenging projects with clients in various industries around the globe
  • Modern office environment
  • Additional health insurance
  • Life insurance
  • 50+ benefits and services to choose from
  • Hybrid working policy

Resource Manager

Job description

Resource Manager