Global ServiceNow Practice Lead

Sofia, Bulgaria

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability.

Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve.You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

And through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

The role

KDN Advisory is looking for an outstanding Global ServiceNow Practice Lead for the KDN Advisory organization, to drive and grow the KDN Service Now footprint within various KPMG firms through a capable delivery team of Service Now practitioners across sectors, functions & technology.

As a Global ServiceNow Pracice Lead you will:

• Present strong leadership skills with the ability to inspire and motivate a diverse , global team of Service Now Solutions and Enterprise Architects to excel in the enterprise space.

•Help win in the market: Support the KPMG Firms’ Service Now pursuits with sector, function & technology acumen through leading pre-sales, solutioning & delivery hand off.

• Drive Firm Strategy: Work with Service Now alliance team, drive go to market (GTM) strategy, build internal Service Now competencies and build thought leadership to augment business growth; Drive the KDN Service Now growth strategy, as a key priority for the firm

• Build Long, Trusting Relationships: Build Partner Networks and grow a team culture that focuses on successful and persistent client/ inter-firm relationships.

• Lead People: Build a strong capability of highly motivated, adaptive, and ambitious people that are eager to learn.

• Spark Innovation/ Process Excellence: Provide thought-leadership on new areas of growth to innovate and excel in output.

• Must have deep knowledge of Service Now platform and prior solutioning experience as well.

• Lead a global Service Now presales team, driving revenue growth, and achieving bookings targets for KDN.

• Work with Sales, Alliance and GTM teams to create winning proposals and solutions.

• Collaboration with the Global Solutions Leader for KDN and the Regional Operations Leaders for KDN.

• Create and maintain a repository of reusable assets for Presales, create pricing and benchmarks over a period.

• Establish and govern standard processes used across teams by using templates, processes, and tools.

• Effectively manage and report out on the Service Now KDN forecast and report using a centralized, KDN CRM platform.

• Maintain skill matrix and team readiness for offerings in the official portfolio and for new solutions.

• Manage architect assignments based on deal qualification processes and justification.

• Drive acceleration and enablement campaigns with Member Firms and Alliance Teams.

• Ability to apply a strategic & solution perspective:

• Ability to build collaborative relationships with a diverse set of groups that enable global, firm-wide growth.

• Strong inter-personal skills to drive trust, integrity & growth.

• Executive/board room presence

• Ability to make & own sound decisions.

• Crisis management skills

• Adaptive to a fast-paced changing work environment

• Strong focus on delivery quality & continuous improvement

• Financial acumen to ensure that the financials of their respective unit are managed to plan/budget.

• Risk & Compliance to ensure all risk practices of the firm are compiled without any non-compliance.

• May be required to travel internationally for various meetings and workshops.

What you bring in:

• Relevant experience in Service Now with Tier 1 organization/s

• Years of experience in leading and incubating the Service Now practice; Big 4 and/or GDC experience preferred; cross-function or multiple sectors experience may be an asset.

• Experience in managing a global team of 20+ members; Demonstrated experience in program/project management and delivery of Service Now global engagements with onsite and offshore focus on both implementation and managed services (AMS)

• Demonstrate experience of successful solution selling methodologies and techniques.

• Hands-on experience in SAP S/4 Hana and other Service Now related technologies.

• Experience on Waterfall, Agile Methodologies, other SDLC processes etc.

• Deal review and deal governance experience

• Must have outstanding stakeholder, inter-personal and relationship management skills, with advanced influencing and negotiation skills.

• Experience managing, communicating, and building relationships across complex, matrixed organizations.

• Outstanding stakeholder, inter-personal and relationship management skills, with advanced influencing and negotiation skills.

• Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner to executive-level stakeholders.

• Ability to build and maintain strong relationships with internal teams and external enterprise clients.

• Exemplary written and oral communication skills

• Proficient with Microsoft Office Suites


• Prior experience in a major consulting firm is a plus but not required.

• Strong Microsoft 365 user experience

• Bachelor’s degree in information technology or related experience

• Preferred MBA or certification(s) in a business function

Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. At KDN, we recognise that we need Inclusion, Diversity and Equality to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at KPMG to bring their whole selves to work. We encourage authenticity, honor individual priorities, and respect your choices.

Global ServiceNow Practice Lead

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Global ServiceNow Practice Lead

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